Installation Success Coordinator

Job Description The Install Success Coordinator’s (ISC) primary responsibility is to manage all facets of the customers instrument installation services, from site preparation to confirming that the customer is successfully using their new instrument. They are focused on the customer’s end to end installation experience for all analytical instrumentation. They will be the customer’s initial contact when it comes to scheduling the instrument installation service and selecting the best onsite date and engineer that meets customer expectations. Overall, they own customer’s success with their new instrumentation. The ISC is directly responsible for meeting customer and Agilent response times, as well as providing quality service throughout.…