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Colby College

Support Center Technician

Colby Collegeonsite

Posted 2w ago · via Workday

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About this role

Job Description Department: ITS Support Services Pay Rate Type: Hourly Employee Type: Job Summary: The ITS support center technician is dedicated to providing excellent customer service and technical support for faculty, staff, and students through in-person, telephone, and online communication. The support center technician is part of a team which works to insure Colby faculty, staff, and students Tier 1 technology needs are met, and refer and track Tier 2 and 3 tickets on behalf of their customers. This position will provide technology support for the broad range of services offered by Colby ITS including end user devices and software. This position will be an advocate for Colby users within ITS for support processes, self-help documentation, and solutions to solve recurring issues.…

Read the full description on Colby College's site →

What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

1

Skills match

We compare your skills against the role requirements.

2

Level fit

We check your title trajectory against the seniority signal of the role.

3

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

4

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

5

Location fit

This role is based in Colby College. We weight your proximity and willingness to relocate.

Score yourself on this role.
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