Manager - Customer Support

Manager, Customer Support Shift timing:- 4:30 AM Job Summary The Manager is accountable for delivering high-quality, responsive customer outcomes, consistently achieving SLAs and KPIs, reducing resolution times, and driving customer satisfaction and retention. The role is responsible for designing and delivering long-term solutions that address immediate business needs while balancing service quality, cost, and efficiency. This position manages end-to-end service delivery across multiple related operational areas, which may include Customer Care, Order Entry, and Collections. Decisions made in this role directly impact departmental costs, performance, and objectives, with influence on business targets extending up to one year. Responsibilities: Leadership & Team Management…