Client Success Manager
Remoteremotemanager
Posted yesterday · via Lever
About this role
The Client Success Manager (CSM) role is crucial to ensuring client satisfaction and the successful delivery of services. Reporting to the Director of Client Success, this role is responsible for maintaining strong relationships with clients, understanding their needs, and working cross-functionally to deliver NRI’s managed solutions or provide recommendations to improve current solutions. The CSM will be the primary point of contact for managed services clients and will ensure alignment between customer strategies and the company's service offerings. The position requires an individual adept at communication, relationship-building, and coordinating with internal teams.
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
This role is manager-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is remote-eligible — we factor in your stated location and time-zone overlap.
Score yourself on this role.
Free · no card · written explanation included