Customer Service Representative
Canada - Remoteremotemid
Posted today · via Workday
About this role
Business Unit: Cubic Transportation Systems Company Details: The Customer Service Representative (CSR) serves as the primary point of contact for customers in a call center environment. This role is responsible for delivering exceptional service, managing transactions, resolving inquiries, and ensuring adherence to company policies, service standards, and performance metrics. Job Details: Essential Duties and Responsibilities Respond to incoming customer calls promptly and courteously to ensure a positive service experience. Process customer transactions, including payments, refunds, and account updates, with accuracy and professionalism. Accurately document customer interactions, transactions, and relevant data in the system to maintain high data integrity.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
This role is mid-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is remote-eligible — we factor in your stated location and time-zone overlap.
Score yourself on this role.
Free · no card · written explanation included
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