Training Specialist

Job Title Training Specialist Job Description Summary The Onboarding and Training Specialist responsible for empowering BAU team members and leaders to perform effectively and efficiently by equipping them with the necessary skills, knowledge, and understanding of approved processes, internal SLAs, objectives, and client KPIs. Job Description About the Role: Deliver system, process, and onboarding training programs to ensure employees are equipped with the knowledge and skills required for their roles. Develop, maintain, and update training materials, user guides, handouts, and process documentation to support learning initiatives. Partner with team leaders and stakeholders to identify training needs, facilitate refresher sessions, and support the rollout of new or revised processes.…