Technical Support Specialist I

Inside the Role This position is in the Customer Assistance Center on the Customer team. This is the only team in the company that assists mostly Drivers rather than our Dealers. This position provides Customer support for Freightliner and Western Star trucks related to customer complaints, dealer referrals, warranty verification, and fleet program information. This position spends most of their time answering calls and working through electronic submissions from authorized service locations, end-users, and internal and external customers. Posting Information We provide a scheduled posting end date to assist our candidates with their application planning. While this date reflects our latest plans, it is subject to change, and postings may be extended or removed earlier than expected.…