Sr. Scientific Support Specialist
Shanghaionsitesenior
Posted today · via Workday
About this role
Pick up phone call, record call information, define customer enquiry and provide solutions. Solve product related technical issues and complaints from customers effectively then close case. If not, assign call to related modalities and tracing. Check public mailbox daily, handle customer enquiry and process quality control. Support business in quotation issue, leads dispatching and tracing. SFDC data maintenance and updating. Regular dashboard collection and publish. Technical support FAQ updating, share and learn in group. Frequently communicate with modalities to update product technical problems. Master’ s degree or above in Biology or biochemistry, prefer molecular biology, cellular biology related research background.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
This role is senior-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Shanghai. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included