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Davita

Director, Customer Experience (IT)

09538 - North Carolina Remoteremotedirector$98K – $155K

Posted today · via Workday

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About this role

Posting Date 08/07/2026 100 Spaulding DrSte 102, Marion, North Carolina, 28752-5115, United States of America The Director, Customer Experience (IT) is responsible for ensuring the de livery of seamless customer experience across all stages and touchpoints in the ITIL Service Lifecycle . This position will lead the team of Customer Insights Managers and Analysts responsible for developing customer relationships/partnerships, helping leadership understand the experience of different customer types with IT services, and driving IT to improve customer experience and reduce customer incidents. This position will also lead the strategy initiatives to meet VP and CIO expectations. ESSENTIAL DUTIES & RESPONSIBILITIES 1. Create company-wide goals to improve customer experience. 2.…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

1

Skills match

We compare your skills against the role requirements.

2

Level fit

This role is director-level. We check your trajectory against it.

3

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

4

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

5

Location fit

This role is remote-eligible — we factor in your stated location and time-zone overlap.

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