Incident Manager (Global Incident Management) - Assistant Vice President

Jacksonvilleonsitevp$78K$121K

Posted today · via Workday

About this role

Job Description: Job Title Incident Manager (Global Incident Management) Corporate Title Assistant Vice President Location Jacksonville, FL Overview The Global Incident Management (GIM) function ensures a timely and effective response to major incidents, aiming to restore normal service operations as quickly as possible. The team is responsible for overseeing the Major Incident Management process, ensuring compliance with established processes/procedures, operating a "follow the sun" service model across three regions to provide 24/7 and 365-days support. The US Regional Lead is an integral part of the Global Incident Management Function within Operations Management, Technology, Data, & Innovation (TDI).…

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1

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2

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3

Domain experience

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4

Recency

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5

Location fit

This role is based in Jacksonville. We weight your proximity and willingness to relocate.

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