Senior Customer Success Manager (APAC)
remotemanager
via Ashby
About this role
Senior Customer Success Manager (APAC)
The Customer Success team:
Our Customer Success team is looking for a Senior Customer Success Manager to
be the first member of our APAC team. You’ll join us on our mission to accelerate
growth for Shopify brands by turning more one-time shoppers into loyal
customers.
As a Senior Customer Success Manager, you will take ownership of all customers
across the APAC region, ensuring they continuously recognise the impact we
deliver from our products and services. You’ll onboard new customers and be the
main relationship owner of existing customers. You’ll also provide some technical
support for customers throughout the APAC timezone and work closely with the
Account Management team to drive our Net Revenue Retention, by delighting our…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: teams
2
Level fit
This role is manager-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is remote-eligible — we factor in your stated location and time-zone overlap.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
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