Airport Cust Exp Specialist
Terminal Eonsitemid
Posted today · via Workday
About this role
Job Overview GENERAL SUMMARY The Airport Customer Experience Specialist (ACES) plays a vital role in ensuring a seamless and positive experience for passengers throughout all airport terminals. Reporting to the Terminal Experience Supervisors, this position is responsible for monitoring terminal conditions, assisting passengers, coordinating with internal and external stakeholders, and responding to operational challenges in real-time. The role requires strong customer service skills, situational awareness, and the ability to adapt to changing conditions, particularly during irregular operations, holidays, and inclement weather. ACES are essential to maintaining a clean, safe, and welcoming environment, addressing customer needs, and supporting various airport events and initiatives.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
This role is mid-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Terminal E. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
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