Level 3 Help Desk Lead
Colomboonsitesenior
Posted 3w ago · via Lever
About this role
About the Role
We are seeking an IT Service Desk Lead / Senior Systems Support Engineer to join a growing organization where you will serve as the senior technical authority and champion operational excellence. This role goes beyond traditional Level 3 support, combining advanced technical troubleshooting with process leadership, framework development, documentation, and team mentoring.
You will play a key role in establishing best practices, introducing ITIL and ISO 27001-aligned frameworks, creating standard operating procedures, and uplifting the capability of the support team. This position is ideal for an experienced senior engineer or service desk leader who enjoys building structure, driving continuous improvement, and coaching others while remaining hands-on.
About the Client…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: powershell, azure, teams, iso 27001
2
Level fit
This role is senior-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Colombo. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
powershellazureteamsiso 27001