Customer Success Manager II, Public Sector
Washingtononsitemanager
via Greenhouse
About this role
Position Overview
The Customer Success Manager (CSM) II, Public Sector manages a portfolio of accounts and ensures an outstanding customer experience, as measured by NPS, net revenue retention, referrals, and product usage.
The CSM II performs hands-on account management activities and collaborates with cross-functional teams to coordinate successful onboarding, training, adoption, and ongoing customer relationships that drive long-term satisfaction and accelerated net retention growth. The CSM II is the primary day-to-day contact for the customer relationship across Diligent products and specifically engages with Public Sector agencies, accounts, and partners.
Key Responsibilities…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: teams
2
Level fit
This role is manager-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Washington. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
teams
More at Diligentcorporation
- View →Chief of StaffNew York, New York, United States
- View →Business Development Representative IGalway, Ireland
- View →Senior Instructional DesignerBudapest, Hungary
- View →Solution Sales DirectorSingapore, Central, Singapore
- View →Business Development Representative I (French speaking)Galway, Ireland
- View →Accounting Team LeadGalway, Ireland