IT Helpdesk
Manilaonsite
Posted yesterday · via Lever
About this role
We are seeking an IT Helpdesk to join our team. This role is the first line of defense for all IT Technicians. You will answer phones and emails, create tickets for Tier 2 and Tier 3 technicians, and support customers with first-call resolution issues such as password resets, mapping drives/printers, and guiding users with self-help documentation. You will deliver excellent customer support through training, knowledge, and professionalism.
Schedule: Mon–Thu 12:00 AM–9:00 AM EST, Sun 5:00 AM–2:00 PM EST, with Friday and Saturday off
Responsibilities:…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: teams
2
Level fit
We check your title trajectory against the seniority signal of the role.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Manila. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
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