It Helpdesk Technician
Nairobionsite
Posted yesterday · via Lever
About this role
Job Title: Tier 1 IT Helpdesk / MSP Support Agent
Summary:
• Provide high-quality technical support and customer service primarily via phone, email, chat, and ticketing systems.
• Serve as the first point of contact for IT and High-Speed Internet Access (HSIA) issues, ensuring timely resolution or proper escalation while meeting SLAs and maintaining operational efficiency.
Key Responsibilities:
• Serve as the primary point of contact for support requests via phone, email, chat, and ticketing systems
• Troubleshoot and resolve basic technical issues related to:
• Workstations (Windows, macOS)
• Mobile devices
• Printers and peripherals
• Email systems (Microsoft 365, Google Workspace)
• Diagnose and resolve network and internet connectivity issues, including:…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
We check your title trajectory against the seniority signal of the role.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Nairobi. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included