CX Operations Manager
Sydneyonsitemanager
Posted 1w ago · via Workday
About this role
CX Operations Manager
Job Description
About the Role As a Customer Support Manager (or CX Operations Manager as we say at Domain), and sitting within an experienced CX Operations team, you will own the strategy, processes and systems that are designed to deliver a seamless customer support experience across our Core Products including our residential and commercial real estate portals, Pricefinder, Homepass and Leadscope. Whilst managing an incredible delivery team via a small handful of direct reports, you’ll also help to identify opportunities for our Sales teams to grow additional revenue. For a passionate Customer Support Manager, you’ve come at a good time! With Domain now part of the Costar Group, this is just the beginning as our tech gets better and our teams get bigger.…
Read the full description on Domain Holdings Australia Pty's site →
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: teams
2
Level fit
This role is manager-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Sydney. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
teams