Customer Service Agent - Sainsburys

GBR - Wales - Caerphillyonsite

Posted today · via Workday

About this role

Want to build a brighter, bolder future and cultivate your career? Join Ecolab’s team and help create a world in which we all thrive. Role Overview The Account Coordinator plays a key role in supporting the successful delivery of services across the Sainsbury’s account. Acting as a central point of contact between the client and operational teams, the role ensures compliance with client portals, effective escalation management, and adherence to all agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). This role requires strong organisation, communication, and problem-solving skills, with a proactive approach to maintaining service excellence and client satisfaction.…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

1

Skills match

For this role: teams

2

Level fit

We check your title trajectory against the seniority signal of the role.

3

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

4

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

5

Location fit

This role is based in GBR - Wales - Caerphilly. We weight your proximity and willingness to relocate.

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