Customer Success Manager, Tier 1 (East)
Tampaonsitemanager$125K – $135K
via Greenhouse
About this role
Location: East, US Remote (FL, GA, AL, NC, SC, TN, KY, VA, MA, VT, ME)
Compensation: $125,000 - $135,000 (Base)
Eltropy is seeking a strategic and results-oriented Tier-1 Customer Success Manager (CSM) to manage a portfolio of roughly 20 high-impact financial institution customers, including top-tier credit unions and community banks. In this role, you will partner with key stakeholders to deliver transformative outcomes through our industry-leading AI-powered communications platform while driving retention, growth, and overall satisfaction.
Role & Responsibilities
Tier-1 Relationship Management
Serve as the trusted strategic advisor and single point of contact for roughly 20 Tier-1 accounts, fostering deep executive relationships and long-term partnerships.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: teams
2
Level fit
This role is manager-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Tampa. We weight your proximity and willingness to relocate.
Score yourself on this role.
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Skills in this role
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teams
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