EmbersearchInformation Technology

1st Line Support Engineer

Stoke-On-Trentonsitemid

Posted 76mo ago · via Smartrecruiters

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About this role

Duties and Responsibilities: To provide 1st line technical support; answering support queries via phone and email. To support users remotely. To maintain a high degree of customer service for all support queries and Adhere to all service management principles. To take ownership of user problems and be pro-active when dealing with user issues. To triage all calls and log on the call logging system. Respond to enquiries from clients and help them resolve any hardware or software problems. Maintain a log of any software or hardware problems detected. Support users in the use of computer equipment by providing necessary training and advice. Carry out daily client systems checks, reporting to IT Manager where necessary. Be responsible for in-house system back-ups.…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

Skills match

We compare your skills against the role requirements.

Level fit

This role is mid-level. We check your trajectory against it.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is based in Stoke-On-Trent. We weight your proximity and willingness to relocate.

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Free · no card · written explanation included

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