QA Analyst
Makationsitemid
via Greenhouse
About this role
QA Analyst
Important Information
Location: BGC, taguig
Experience: at 5 years relative experience
Work Mode: Hybrid set up | 2x onsite per week
The QA Analyst is responsible for leading quality assurance activities for customer experience changes across Zendesk, ADA, and Hotline channels. The role ensures that process changes, workflow updates, automations, and related customer support enhancements are tested thoroughly and deployed with minimal defects, operational risk, and customer impact. This role is expected to act independently to drive end-to-end QA activities, partner with cross-functional stakeholders, identify risks early, and recommend practical quality improvements that strengthen release readiness and production stability.
ROLES AND RESPONSIBILITIES…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: go, mode
2
Level fit
This role is mid-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Makati. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
gomode