Helpdesk Technician Tier II - Active TS/SCI with CI Poly

Washingtononsite

Posted 6 days ago · via Workable

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About this role

Provides network monitoring during customer core hours with 24/7 on-call support (on-call support includes weekends and holidays). Provides technical assistance and support related to computer systems, hardware, and software; respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions. Performs hardware and software installations and upgrades to operating systems and layered software packages. Operates and maintains the necessary procedures, hardware, network connections, and software required to monitor all systems and trouble tickets from users. Walk customers through problem-solving and follow up with customers to ensure issues are resolved. Assists with the collection and evaluation of incident reporting practices and operations.…

Read the full description on ENS Solutions, LLC's site →

What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

Skills match

For this role: fiber

Level fit

We check your title trajectory against the seniority signal of the role.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is based in Washington. We weight your proximity and willingness to relocate.

Score yourself on this role.

Free · no card · written explanation included

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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

fiber