Applications Support Specialist
Chennaionsitemid
via Greenhouse
About this role
Key Responsibilities:
Incident Management:
Respond to and resolve application issues escalated from L1 support within agreed SLAs.
Analyze and diagnose problems, identifying root causes and implementing solutions.
Document incidents, solutions, and workarounds in the knowledge base.
Problem Management:
Identify recurring issues and work with development teams to implement permanent fixes.
Conduct trend analysis to proactively address potential problems.
User Support:
Provide guidance and support to end-users on application functionalities and best practices.
Conduct training sessions or create user documentation as needed.
Collaboration:
Work closely with L1 support to ensure seamless escalation and resolution of issues.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: sql, teams
2
Level fit
This role is mid-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Chennai. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
sqlteams