IT Support Specialist
Columbiaonsitemid
via Greenhouse
About this role
EquipmentShare is Hiring an IT Support Specialist I
EquipmentShare is searching for an IT Support Specialist I for our corporate office in Columbia, MO, to support our team as the department continues to grow.
Supervisory Responsibilities: None
Duties/Responsibilities:
Respond promptly to incoming support requests via phone, email, Slack, or our ITSM platform.
Troubleshoot and resolve basic to intermediate technical issues with computers, TVs, mobile devices, printers, and network connectivity.
Assist users with software applications, account access, and password resets.
Accurately document all support interactions and solutions in the ticketing system.
Escalate unresolved issues to Tier 2 support with clear and detailed information.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: chef, slack
2
Level fit
This role is mid-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Columbia. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
chefslack
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