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ESET, Spol. S R.o.

Technical Support Engineer II

Singaporeonsitemid

Posted 3 days ago · via Workday

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About this role

Summary We are looking for a Technical Support Engineer to provide technical product support to customers, partners and resellers using ESET products. You will validate incoming requests for known issues and documents previously unknown issues for escalation to higher levels of support. Job description FUNCTIONAL RESPONSIBILITIES AND DUTIES • Provide technical support to customers, partners, and resellers for ESET products. • Document, process, and analyse incoming customer requests through all communication channels. • Gather relevant information based on requests received from the higher-level support and implement processes. • Provide technical level 2& 3 support for consumer and business products.…

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Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

1

Skills match

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2

Level fit

This role is mid-level. We check your trajectory against it.

3

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

4

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

5

Location fit

This role is based in Singapore. We weight your proximity and willingness to relocate.

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Skills in this role

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