Business Process Analyst

Overview As a business process analyst with a passion for improving process, you thrive on connecting with people, listening to their needs and challenges, focusing on “why” to clearly understand and articulate business objectives, and creating actionable requirements to enable high-quality, efficient project delivery providing (business) value to Esri. Responsibilities Elicit requirements using interviews and surveys, facilitating workshops, and performing data and document analysis Understand, refine, and validate the business challenges, opportunities, and risks with stakeholders Develop/refine as-is and to-be business processes and ‘use-cases’ using customer journey maps and design principles…