Contact Centre Agent
Al Ainonsite
Posted today · via Smartrecruiters
About this role
Deliver exceptional customer support by attending to calls and providing first-call resolution, ensuring compliance with company standards and procedures. The role aims to optimize customer satisfaction while achieving individual revenue and service targets. Key Responsibilities First Call Resolution Handle customer enquiries and provide support for the Online Booking Engine (OBE), including reservations, ticket issuance, and re-issuance. Customer Service Standards Maintain high-quality interactions across calls, emails, and queues to build customer confidence, satisfaction, and loyalty. Revenue & Service Targets Consistently achieve individual performance goals, contributing to overall team and departmental success.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
We check your title trajectory against the seniority signal of the role.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Al Ain. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
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