Contact Centre Agent- UAE Nationals Only

Deliver exceptional customer support by attending to calls and providing first-call resolution, ensuring compliance with company standards and procedures. The role aims to optimize customer satisfaction while achieving individual revenue and service targets. Key Responsibilities First Call Resolution Handle customer enquiries and provide support for the Online Booking Engine (OBE), including reservations, ticket issuance, and re-issuance. Customer Service Standards Maintain high-quality interactions across calls, emails, and queues to build customer confidence, satisfaction, and loyalty. Revenue & Service Targets Consistently achieve individual performance goals, contributing to overall team and departmental success.…