Borsa Italiana- Client Services and Support Analyst
Milanonsitemid
Posted today · via Workday
About this role
Key accountabilities • Act as the central point of contact of an allocated group of clients on operational matters and ensure an efficient incident management process and escalate issues in an accurate and timely manner • Provide client support and follow up all questions or issues until resolution, regularly inform the client of progresses notably when in depth analysis is needed • Ensure compliance with Service Level Agreements and strengthen the quality framework to meet quantitative and qualitative objectives.…
Read the full description on Euronext Technologies SAS's site →
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
This role is mid-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Milan. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included