Quality Assurance Specialist - Vietnam
Malaysiaonsitemid
via Greenhouse
About this role
Your role at Exness:
The Quality Assurance Specialist is responsible for assuring the quality of all client-facing communications. This includes audits of client and chatbot transactions, text, audio and video communications on the help centre and/or service centre. It also includes evaluation of DSAT survey feedback. This role is responsible for reporting on quality compliance, identifying root causes , making recommendations for improvement and developing improvement action plans.
You will:
Responsible for monitoring the transactions of our client-facing commercial employees through their call conversations with clients
Provide coaching and feedback sessions on a weekly/bi-weekly/monthly intervals for our Commercial employees…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
This role is mid-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Malaysia. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
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