Customer Communications & Complaints Specialist
remotemid
via Ashby
About this role
About Fetch
Fetch is how modern pet parents give their pets the best care 🐶🐱. One pink app 🩷 for insurance, health, and care – easy, fair, and kinda fun. We've raised our Series A, customers love us, and we're growing quickly. Every interaction we have with a customer shapes how they feel about Fetch. That means our comms team doesn’t just support the experience – they create it. We’re looking for a Customer Communications & Complaints Specialist who can bring clarity, warmth, and ownership to every conversation.
About you
You’re a brilliant communicator with at least 3+ years of experience in customer service. You’ll also play a critical role in handling and resolving customer complaints, ensuring that pet parents feel heard, valued, and treated fairly.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: teams
2
Level fit
This role is mid-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is remote-eligible — we factor in your stated location and time-zone overlap.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
teams