Director, Client Success

Our Opportunity: As the leader of Client Success at Fetch, you’ll lead a cross-functional team of Client Success Manager (CSM), Support, and Implementation resources who own our most important client relationships across the multifamily industry. This is a people-leadership role: you’ll spend the majority of your time developing team members into stronger consultative partners, while also building the structures, processes, and metrics that turn good individual account work into a predictable, scalable retention engine. You’ll be measured on the health and growth of your team as much as the health and growth of the book of business they manage.…