Service Level Coordinator
Cincinnationsitemid
Posted today · via Workday
About this role
Make banking a Fifth Third better® We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Contributing member of the Contact Center technical support team who will coordinate multi-site short term scheduling (including daily/weekly schedule modification of existing schedules) and staffing coordination (coordination of amounts of off-phone time available) for the Central Operations Contact Centers. Responsibilities include utilization of workforce management software, call management software, analyzing service level results, and making recommendations for improved productivity.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
This role is mid-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Cincinnati. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
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