Customer Support Engineer (Remote)
Remoteremotemid
via Greenhouse
About this role
📍 Location: Remote or In-Office (Downtown Austin, TX or Old Town Scottsdale, AZ)
💼 Type: Full-time
💰 Compensation: $95,000 - $150,000 (subject to qualifications and experience) + equity + premium benefits
What We Stand For
Let’s face it: in most companies, Customer Support is broken.
Underpaid, under-respected, and treated like a cost center. Customers wait hours—sometimes days—for a real answer, often from someone who can’t actually fix the problem. Bugs linger across quarters. Feedback vanishes into a black hole.
At Files.com, it’s the opposite. Our Customer Support Engineers are a first-class technical function. They resolve complex issues, influence product direction, and keep 4,000+ enterprise customers successful.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: r, replicate, teams, zoom
2
Level fit
This role is mid-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is remote-eligible — we factor in your stated location and time-zone overlap.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
rreplicateteamszoom