Supervisor, Client Contact

• Leads a team of associates, driving performance, engagement, and continuous improvement in client servicing. • Oversees day to day operations including staffing, SLA adherence, quality monitoring, and service metrics. • Conducts root cause analysis for operational issues, implements corrective actions, and ensures process compliance. • Influences cross functional teams and stakeholders to resolve systemic issues impacting client experience. • Drives change initiatives, motivates teams through transitions, and ensures adoption of new processes, tools, or policies. • Facilitates coaching, development planning, and career growth for team members.…