Customer Experience Manager
Londonderryonsitemanager
Posted today · via Workday
About this role
Working at Freudenberg: We will wow your world! Responsibilities: Lead and Manage Customer Experience Team: Provide strong leadership and direction to the Customer Experience Team . Ensure the team is motivated, engaged, and aligned with company goals. Conduct critical conversations to address performance issues and provide constructive feedback. Monitor and track team members' performance, setting clear objectives and expectations. Identify and Implement Process Improvements: Analyse current customer experience processes to identify inefficiencies and areas for improvement. Develop and execute strategies to enhance customer satisfaction and operational efficiency.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
This role is manager-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Londonderry. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
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