Customer Service Representative
Durhamonsitemid
Posted today · via Workday
About this role
Working at Freudenberg: We will wow your world! Responsibilities: Customer Inquiry Handling: Respond to customer inquiries via phone, email, or chat, providing accurate and timely information. Order Processing: Process customer orders accurately in the system, ensuring timely follow-up. Product/Service Information: Provide detailed information on products or services to assist customers in their purchasing decisions. Documentation & Record-Keeping: Maintain accurate records of customer interactions and transactions. Escalation Support: Identify and escalate complex issues to the Customer Service Supervisor for resolution. Customer Feedback Collection: Gather and record feedback from customers to support service improvement.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
This role is mid-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Durham. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
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