Technical Support Engineer

Puneonsitemid

Posted 4 days ago · via Workday

About this role

Job Description Tasks & Responsibilities: Provide technical support for Solar customer base in the Oceania region. Documentation of support cases with customers according to international standards. Follow the defined communications channels and support processes. Collaborate on the continued improvement of products, processes, and tools by actively providing feedback. Coordinate, complete and document support related services in agreement with management. Proactively collaborate in the achievement of defined support goals and continued improvement of customer service. The following additional tasks could arise : Participation in national and international projects (e.g. CRM, Contact Center, SOS) Participation in internal training events.…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

1

Skills match

We compare your skills against the role requirements.

2

Level fit

This role is mid-level. We check your trajectory against it.

3

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

4

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

5

Location fit

This role is based in Pune. We weight your proximity and willingness to relocate.

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