Chat Support

Roles & responsibilities Handle customer queries primarily via web chat. Educate current customers and potential customers on products and services. Should be willing to handle customer escalations and calls when need persists. Achieve the KPI’S and objectives in the cadence set by the team. Building connection/rapport to personalise the chat conversation. Be an active and responsible team member in all aspects of work. Requirements Must have Willing to visit office twice a week (Hybrid Model) 0-1 years of experience in chat or customer facing roles. Exceptional oral and written communication skills. Passion towards amazing customer experience. Excellent typing skills including speed and accuracy. Ability to multitask and manage multiple conversations simultaneously.…