Quality Analyst
Chennaihybridmid
Posted 6 days ago · via Recruitee
About this role
Roles and responsibilities Perform quality evaluations of customer interactions using both manual and AI-assisted evaluation workflows. Validate AI-generated QA scores and ensure alignment with defined quality frameworks. Conduct targeted call and interaction scrubbing based on AI-identified risk signals. Ensure adherence to SOPs, compliance requirements, and customer experience standards. Leverage AI-based insights to prioritise interactions requiring QA intervention. Focus QA effort on high-risk interactions instead of random sampling. Escalate critical quality concerns and behavioural risks. Analyze QA datasets to identify top failing parameters, agent behaviour patterns, customer experience gaps. Work with structured datasets ( Google Sheets/MS Excel ) to generate actionable insights.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: looker, teams
2
Level fit
This role is mid-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Chennai. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
lookerteams