IT Support Services Manager

Information Technologyonsitemanager$102K – $138K

Posted 2 days ago · via Workday

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About this role

Summary Responsible for providing leadership for the Information Technology Support Services team to ensure reliable, responsive, and customer-focused technology support. Leads strategy, administration, delivery and continuous improvement of end-user technology services, including the IT Service Desk, desktop and mobile support, M365 services, endpoint management, hardware lifecycle management, Audio-Visual and customer experience initiatives. Oversees service delivery, ITSM tool, while ensuring technology services support organizational goals and business operations. Collaborates across other Information Technology divisions and may lead or support initiatives in other technology disciplines as needed to meet the needs of the City of Garland.…

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