Lead Services Customer Operations Specialist

Job Description Summary The Lead Service Specialist-Customer Operation is responsible for driving sustained customer success and growth across controls retrofit projects and post-sales lifecycle management working in close coordination with Senior Service Managers. This includes Services projects, technical support agreements, training, professional services, outcome attainment, retention, expansion, and customer advocacy across the Middle east, Africa and South Asia region. This role is responsible for managing P&L, Customer order & Fulfillment and customer satisfaction within the assigned subregion by managing customer obligations, overseeing fixed-price and time-and-materials project management, and service agreements.…