Customer Service Representative I - Commercial Enrollment, Geisinger Health Plan (resident in Eastern Standard Time Zone)

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About this role

Location: Work from home (Pennsylvania) Shift: Days (United States of America) Scheduled Weekly Hours: 40 Worker Type: Regular Exemption Status: No Job Summary: Assists in resolving customer concerns, providing appropriate education/instruction and maintaining customer satisfaction by providing the highest level of customer service. Proficient in two or more specialties for any one line of business. Actively participates in cross training, improving processes within the Customer Service team. Job Duties: Provides guidance related to complex issues to customer service representatives. Manages a complex caseload while adhering to production and quality standards. Organizes and distributes work to staff members.…

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What we'd score you on

reqspace match rubric

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Skills match

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Level fit

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Domain experience

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Recency

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Location fit

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