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Generalmotors

Assistant Manager, Customer Satisfaction Insights

Warrenhybridmanager

Posted today · via Workday

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About this role

Job Description Work Arrangement This role is categorized as hybrid. The successful candidate is expected to report to GM Warren Technical Center (WTC) three times per week, or as dictated by business needs. The Role The Assistant Manager, Customer Satisfaction Insights (CSI) is a senior individual contributor within GM Sales Support team responsible for transforming customer feedback, CSI survey results, and operational performance data into actionable business insights. This role helps improve customer experience across the GM dealer network by identifying trends, surfacing opportunities, and translating data into recommendations that support leadership decision-making, dealer performance improvement, and stronger Net Promoter Score (NPS) outcomes.…

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What we'd score you on

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Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

1

Skills match

For this role: teams

2

Level fit

This role is manager-level. We check your trajectory against it.

3

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

4

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

5

Location fit

This role is based in Warren. We weight your proximity and willingness to relocate.

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Skills in this role

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