Customer Service Supervisor
Syracuseonsite$62K – $80K
Posted today · via Workday
About this role
SUMMARY Under limited supervision, the Customer Service Supervisor oversees the daily planning and tasks of the Customer Service Representatives. This role allocates work and provides feedback to the Customer Service Representatives. JOB DUTIES Monitors and evaluates performance metrics. Observes, ask questions, and coaches employees to detect variations and improve quality and productivity measures. Put corrective actions in place. Identifies training needs and conducts training on operating procedures and other work guidelines. Maintains a high level of communication with internal departments (e.g., Purchasing, Accounts Receivable) and coordinate with Outside Sales, Operations, and division leadership to achieve division goals.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
We check your title trajectory against the seniority signal of the role.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Syracuse. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
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