Customer Services Executive
Frankfurt am Mainonsite
Posted 2w ago · via Teamtailor
About this role
About the Role As Customer Services Executive, you deliver exceptional, responsive customer service and ensure every interaction meets Global Switch service standards. You report to the Customer Services Manager (Site) and partner with the Customer Services Centre of Excellence to provide consistent, compliant support across all customer touchpoints. You coordinate service requests, support incident management, and deliver clear, timely customer communications in line with governance requirements. You help maintain service consistency, enable smooth infrastructure transitions, and drive continuous improvements that strengthen customer satisfaction and operational performance.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: teams
2
Level fit
We check your title trajectory against the seniority signal of the role.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Frankfurt am Main. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
teams