Digital Business Operations & Service Assurance Expert

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description Responsible for ensuring the reliability, performance, and operational excellence of digital channels, APIs, and customer-facing services. The role monitors channel health, leads incident response and recovery activities, drives service improvements through data-driven insights, and coordinates with business, IT, and vendor teams to minimize customer impact. Accountable for channel stability, API performance, customer recovery, operational governance, and continuous improvement initiatives that enhance service reliability, customer experience, and business outcomes. 1.…