Technical Service Management Lead (STT GDC Philippines)

Makati Chino Rocesonsitesenior

Posted 1w ago · via Workday

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About this role

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description Role Overview: The Technical Service Management Lead ensures high customer satisfaction and maintains 100% SLA adherence through real-time monitoring and ITIL-aligned service management (incidents, changes, requests). Core Responsibilities: Manages power and cooling infrastructure monitoring, customer relationships, onboarding/training, customer success initiatives, and regulatory/audit compliance. Key Requirements: Bachelor's degree in Engineering, IT, or related fields with 5+ years of experience in technical support/customer success.…

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