Voice of Customer Program Manager
18F The Globe Toweronsitemanager
Posted yesterday · via Workday
About this role
At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description B2B VOC Champion This role will build and manage the B2B Voice of Customer program, addressing a critical gap in CX intelligence for Globe’s enterprise and SME customer segments. The role will translate account-level feedback into retention, growth, and service improvement actions while ensuring the B2B customer voice is embedded into operational and strategic decision-making.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
This role is manager-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in 18F The Globe Tower. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
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