Executive Resolutions Specialist
Corporate HQhybridmid$166K – $177K
Posted 6 days ago · via Workday
About this role
Job Description: ROLE SUMMARY Greenix is looking for a driven and empathetic Customer Service Supervisor to lead our Tier 4 Escalations Team. This team manages the highest level of customer interactions, including Code Reds, Google reviews, and detractor outreach. In this role, you’ll play a vital part in maintaining our company’s reputation by handling escalated concerns with professionalism and care. You’ll also be responsible for managing our BBB profile and ensuring timely , thoughtful responses to customer complaints, while analyzing trends and providing meaningful feedback to drive company-wide improvements.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
This role is mid-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Corporate HQ. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included